The right call center wireless headset plays a crucial role in the comfort and productivity of your team. Choosing the best headset for your business requires careful consideration of many factors, including noise cancellation technology, speaker quality, and reliability. You can choose from either wired or wireless headsets, and you’ll also want to decide between over-the-head or behind-the-neck wear styles. Lastly, you’ll want to consider connectivity options, such as NFC for one-touch pairing, RF for freedom of movement, and Bluetooth versions like 5.0 or higher for seamless connectivity.
The Plantronics Voyager Focus UC is our top pick for the best call center headset. It’s a dual-ear stereo headset that boasts active noise reduction and a comfortable fit thanks to its soft memory foam ear cushions. This headset also offers great battery life, allowing agents to stay on the phone for up to 19 hours with the ANC turned on. Additionally, this headset features superior wireless range through Bluetooth 5.1, and its sound quality is superb.
Another good option is the CC 550 IP from Sennheiser. This headset has incredible audio quality, and it’s perfect for busy call centers that need to provide customers with high-quality customer service. It also has noise-canceling capabilities and a USB connection, which allow agents to work without distraction. This headset also has large earpads to distribute pressure, which makes it more comfortable to wear for long periods of time. Plus, this headset has HD voice clarity, which helps callers understand agent voices better. best call center wireless headset